Voice Instability and Disturbance

Incident Report for Diabolocom

Resolved

This incident has been resolved.

Posted Oct 05, 2026 - 11:56 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 05, 2026 - 11:46 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 05, 2026 - 11:31 CEST

Investigating

We are experiencing disruptions to our voice services.
We are currently investigating the issue.

Posted Oct 05, 2026 - 11:28 CEST

This incident affected: FR1 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), FR2 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), FR3 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), FR4 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), FR5 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), FR6 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), FR7 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), HADS (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), DE1 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), SBX1 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), FR10 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), FR8 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), FR9 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), SBX2 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), HADS2 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), US1 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), SG1 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), FR12 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls), and FR11 (Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls).