Interface agent directories and Calendar not displayed on CTI integration

Incident Report for Diabolocom

Resolved

This incident has been resolved.

Posted Oct 10, 2025 - 11:27 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 10, 2025 - 11:19 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 10, 2025 - 11:03 CEST

This incident affected: FR11 (FR11), FR1 (Salesforce integration, Zendesk integration), FR2 (Salesforce integration, Zendesk integration), FR3 (Salesforce integration, Zendesk integration), FR4 (Salesforce integration, Zendesk integration), FR5 (Salesforce integration, Zendesk integration), FR6 (Salesforce integration, Zendesk integration), FR7 (Salesforce integration, Zendesk integration), HADS (Salesforce integration, Zendesk integration), DE1 (Salesforce integration, Zendesk integration), FR10 (Salesforce integration, Zendesk integration), FR8 (Salesforce integration, Zendesk integration), and FR9 (Salesforce integration, Zendesk integration).