WebRTC media issue

Incident Report for Diabolocom

Resolved

This incident has been resolved.
Posted Oct 14, 2026 - 10:58 CEST

Update

The issue is confirmed to be fully fixed.
Posted Oct 14, 2026 - 10:58 CEST

Monitoring

Fixed. Agents should log out and log in again to establish correct WebRTC session.
Posted Oct 14, 2026 - 10:11 CEST

Investigating

We are currently investigating this issue.
Posted Oct 14, 2026 - 09:12 CEST
This incident affected: DE1 (WebRTC).